Shenzhen ITD Display Equipment Co., Ltd.
|Main Market||North America, South America, Western Europe, Eastern Europe, Eastern Asia, Southeast Asia, Middle East, Africa, Oceania, Worldwide|
|No. of Employees||100~120|
|Export p.c||80% - 90%|
ITD is a worldwide leading industrial touch display equipment’s solutions provider with an after-service center in Netherlands combining researching, developing, manufacturing, marketing & service with an excellence in varied kinds of industrial displays and touchscreen products started from 2005 and later expanded to embedded panel PC, digital signage, rugged stainless steel/aluminum alloy IP65 industrial displays, and ultra-wide stretched bar LCD displays for industries ranging from banking, transportation and logistics, to automation, marine, railway, oil and gas, energy, healthcare, and field service.
ITD not only supplies a very wide and deep range of standard products 5.7”~84”, but also provides professional services in customizing products to satisfy all customer requirements. ITD's main products include:
- Industrial Touchscreen LCD Displays
- Panel PCs
- High Bright Sunlight Readable Displays
- Rugged Stainless Steel Displays and Panel PCs
- Indoor & Outdoor Digital Signage
- Stretched Bar LCD Display
- Desktop Touchscreen LCD Monitor
- Marine Grade Displays and Panel PCs
- Medical Displays and Panel PCs
- Rugged Tablet PCs
- Custom-Design Solutions
With years' developing, we have had a senior, aggressive and professional team covering R&D, purchasing, production, QC, marketing, and customer service. By virtue of powerful technical strength, we continually provide diversified solutions and technologies to meet customers' different requirements. In the industry, we are getting good reputation replying on superior technology service, own designed high reliable industrial grade controller board with wide operating temperature from -20 to 70℃, scientific designing with low radiation, low power consumption, high reliability, high durability, and high environmental adaptability.
"Better Customer Satisfaction" is our eternal pursuit in ITD. Sound quality control (IQC, IPQC, OQC, and FQC) and all around service (pre-sales, sales, and after-sales) are making ITD developing rapidly and stably.
We are also persistently focusing on researching and developing cutting-edge technology of industrial touch displays and market-oriented trend to let all our customers enjoy perfect experience resulting in mutual win-win.
Mission: To supply high reliable and durable industrial touch displays for the whole world.
Business Strategy: Persistent pursuit of customers’ satisfaction and innovation.
Innovation, profession, reliability are our goal of developing.
Sincerity, excellence, respect are our core values of working.
High-efficiency, implementation, enthusiasm are our attitude of action.
Vision: Through our core technology and developing more products that fit to market’s requirements, linking to all kinds of industrial applications fields, we hope to be a pioneer manufacturer of industrial touch displays that offer high cost-efficient products to achieve final win-win.
March 2004 | ITD Technology Co., LTD in Hong Kong was founded.
February 2005 | ITD established Shenzhen ITD Display Equipment Co., LTD in Shenzhen, China mainland and started their R&D office in Shenzhen.
December 2005 | ITD started factory for producing industrial touchscreen displays products.
April 2006 | ITD developed industrial grade AD board that supports -20~70℃ for operating temperature range.
July 2006 | ITD’s SMT partner started mass production for the AD board.
November 2006 | ITD has developed industrial touchscreen displays from 5.7” to 21.5” with the types of open frame, panel mount, chassis.
January 2007 | ITD’s products were CE, FCC, RoHS certified by 3rd Party.
June 2007 | ITD developed industrial panel PCs from 6.5” to 21.5” and in mass production.
June 2008 | ITD took part in the G2E tradeshow in Macao and obtained many gaming manufacturing customers.
December 2008 | ITD expanded its products sizes up to max. 65”.
May 2009 | ITD updated its AD board to have better compatibility and reliability.
June 2009 | ITD joined Computex Fair in Taipai and got great success.
August 2010 | ITD developed a new product line of high brightness displays for better readability indoor and outdoor.
December 2010 | ITD’s high brightness LCD displays with touch screen integrated had been done up to 42”.
March 2011 | ITD got High-Tech Enterprise and utility model patents.
September 2011 | ITD was certified by ISO9001.
October 2011 | ITD started a new product line of digital signage.
March 2012 | ITD took digital signage products to participate in ISE Tradeshow in Netherlands.
May 2012 | ITD updated CE, FCC, RoHS certificates for standard products to meet the latest LVD/EMC.
June 2012 | ITD made light sensor integrated in the high brightness displays.
August 2012 | ITD moved to a new bigger factory in Baishizhou.
September 2012 | ITD got the software copyright registration for auto-dimming technology.
February 2013| ITD started to develop projected capacitive touch screen monitors with zero-bezel design.
May 2013 | ITD zero-bezel PCAP touch screen LCD displays from 12.1” to 21.5” in mass production.
June 2013 | ITD joined Computex tradeshow again in Taipei.
July 2013 | ITD worked with Alibaba as a verified supplier.
October 2013 | ITD got copyright registration for the design of AD board.
January 2014 | ITD developed and launched full IP65 stainless steel industrial touch screen monitors and panel PCs.
February 2014 | ITD made ultra-wide stretched bar LCD displays in mass production.
June 2014 | ITD tried to start to develop transparent LCD displays.
April 2015 | ITD started to do optical bonding for better display effect and sunlight readability.
August 2015 | ITD started to use anti-glare/anti-reflective PCAP touch panel.
November 2015 | ITD developed stretched bar LCD displays with Android PC integrated.
May 2016 | ITD have done specially cut sizes panels up to 59” and other custom cut sizes are available.
October 2016 | ITD moved to a much bigger factory with 3000㎡in Guangmin.
January 2017 | ITD developed and produced a 98” wall mounted digital signage that’s the biggest size have done to a European customer.
December 2017 | ITD produced and shipped over 40,000units to global customers.
December 2018 | ITD sales income hit record highs of the company achieved the total turnover of US$15,000,000.00.
December 2020| ITD sales income hit record highs of the company achieved the total turnover of US$18,000,000.00.
February 2021 | ITD enlarged plant area to 6000㎡.
All ITD products come standard with a 2-year comprehensive warranty. Additionally, our extended warranty service, offered up to 3 years, provide extra peace of mind that any problem will be solved quickly and effectively. ITD also offers tailored service contracts to meet our partners’ specific needs.
With service and support centers in Hong Kong, China mainland, Europe, we are able to respond quickly and efficiently to ensure uninterrupted productivity for our customers. We are committed to speedy turnaround times on repairs and service needs.
- DOA Service (Dead On Arrival):
To run DOA within 1 month after shipment. Goods are guaranteed to exchange when it is returned.
New product operation would be completed within 5-20 working days. Round trip shipping costs are paid by ITD. The following failures are allowed to be serviced by DOA:
A: The image cannot display normally.
B: It cannot be powered on.
C: The internal functions of monitors are out of work.
- RMA Service (Return Merchandise Authorization):
To run RMA within 24 months after shipment (TFT LCD panels come with 12months' warranty). Maintenance time lasts from 5 to 20 working days according to the difficulty and specific situation. Returning shipping cost after maintenance is paid by ITD.
- The Range of Warranty
All of the products offered by ITD except for gifts.
- Authorized Number
A: Before customers return the goods to ITD for maintenance, they must apply for an authorized number (Please ask your sales contact who would reply you in one working day.) If we receive the returns without authorized number marked on package, we would reject to receive it.
B: If we receive the returns including unauthorized goods, these would be rejected.
- Rules of Warranty
A: ITD guarantees the maintenance and all related replacement cost free of charge for products still in one year’s warranty. Its warranty still keeps the original deadline.
B: ITD does not provide substitute goods to customers’ provisional using.
C: Custom goods are not in the DOA service of replacement.
D: ITD has no duty to accept customers’ returns due to their mistakes.
- Paid service
The following situations are belonging to paid service:
A. Surpassing guarantee period..
B. Caused by natural disaster.
C. Damaged by whom operated the products not according to the instruction manual..
D. The ITD warranty label was re-pasted, fabricated, tore up, altered, etc.
E. Broken during shipment..
ITD will firstly provide a lowest repairing cost for every product and testing fees with customers, and then get down to repairing service work after receipt of customers’ agreement and signed bill of estimate.
- Transport Expense Payment
A. DOA: The shipping cost of round trip charges ITD..
B. RMA: The shipping cost from ITD to customers after maintenance charges ITD. Another half charges customers.
C. Paid Service: The shipping cost of round trip charges customers.
- Transport Method
A: Land carriage is the main method for domestic customers. Special requests are negotiable with our salesman.
B: Airfreight or sea freight is the main method for overseas customers. Special requests are negotiable with our salesman.
- Transportation Claim
A: If ITD receives returns with any broke, we would inform the customers right away and ask them to contact the carrier or forwarding company to inspect and claim.
B: When customers receive our goods, please inspect appearance at the first time. If customers find any broken, please tell the carrier and check the broken situation. Simultaneously, please write down the detailed broken results in the cargo receipt and inform ITD immediately. ITD would ask for claim to the transporting company.
Due to our displays products, ITD doesn’t suggest use cleanser like ammonia water or alcoholic to clean the surface. If any damage caused by them, ITD will not undertake the due obligations.
A: All rights like explanation, rules, changes, etc are reserved by ITD
B. Working time: Monday to Friday, AM08:30~PM18:00. Or please contact us at email@example.com.
ITD Organization Chart